Terms and Conditions

Services: The web intelligence, monitoring, analytics, research, reporting, alerting, advisory and related software or managed intelligence services provided by Lensforce.

Agreement: Any service agreement, order form, proposal or contract referencing these Terms.

Client Data: All information, files, source lists, rules, instructions, datasets or materials provided by the Client to Lensforce for the purpose of delivering the Services.

Finding: Any signal, observation, candidate, alert, analysis, comparison, evidence package or other output generated or provided through the Services.

Confidential Information: All non-public business, commercial, financial, operational or technical information exchanged between the parties.

2.1 Services are delivered strictly as defined in the applicable Agreement. Lensforce is not obliged to provide additional markets, sources, integrations, playbooks, features, monitoring volumes or modules unless separately agreed in writing.

2.2 The Services may incorporate technologies, APIs, infrastructure providers, data-processing services and third-party resources that Lensforce considers suitable for delivering the agreed Services. Lensforce remains responsible for coordinating the overall Service, subject to the limitations set out in these Terms.

2.3 Findings are based on information available to Lensforce at the time of analysis. Public websites, third-party sources and digital content may change, disappear or contain inaccurate information. Lensforce therefore does not guarantee that every relevant external signal will be detected or that every Finding will remain valid after the observation date.

2.4 Revenue Lens Findings constitute commercial intelligence and potential opportunity signals. They do not guarantee sales, listings, partnerships, contracts, revenue or other commercial outcomes.

2.5 Compliance Lens Findings constitute potential review candidates and supporting evidence for the Client's internal teams. Lensforce does not provide legal advice and does not determine whether a law, regulation, contractual obligation or third-party right has been violated. The Client remains responsible for its legal, regulatory and compliance decisions.

2.6 Use of third-party providers and partners. Lensforce may use third-party software, infrastructure, hosting providers, data-processing providers and technology partners to deliver the Services. The Client acknowledges that certain parts of the Services may rely on such third-party systems. While Lensforce remains responsible for selecting appropriate providers and coordinating the overall Service, Lensforce shall not be liable for failures, unavailability, changes or errors arising from third-party providers except where liability cannot lawfully be excluded.

3.1 Both parties agree to keep Confidential Information strictly confidential and not disclose it to third parties except:

• where required to deliver the Services;
• where the receiving party is subject to appropriate confidentiality obligations; or
• where disclosure is required by law.

3.2 Lensforce processes personal data in accordance with applicable Swiss data protection law and, where applicable, the EU General Data Protection Regulation.

3.3 Further information is set out in the Lensforce Privacy Policy, which forms part of the legal framework governing use of the Services and website.

3.4 Lensforce implements appropriate technical and organizational measures designed to protect personal data and Client Data. The Client acknowledges that no technical system can guarantee absolute security. Nothing in these Terms excludes liability where such exclusion is prohibited by mandatory law.

4.1 Fees are defined in the applicable Agreement, proposal or order form. Fees may include:

• implementation or onboarding fees;
• recurring subscription fees;
• monitoring or usage-based fees;
• research or managed-service fees;
• fees for additional markets, sources, playbooks or services.

4.2 Unless otherwise agreed in writing, invoices are payable in accordance with the payment terms specified on the relevant invoice or Agreement.

4.3 Payments are non-refundable except where Lensforce materially fails to deliver Services that have been paid for and such failure is not remedied within a reasonable period. Where appropriate, any refund will be calculated on a pro-rata basis for undelivered Services.

4.4 Late payment may result in suspension of Services and may incur reasonable administrative or collection charges where legally permitted.

5.1 Unless a different term is stated in the applicable Agreement, the Agreement commences on the Effective Date specified in that Agreement and continues for a 12-month initial term.

5.2 Unless otherwise stated in the Agreement, the Agreement automatically renews for successive 12-month periods unless either party provides at least 60 days written notice before the applicable renewal date.

5.3 Unless otherwise agreed, the existing scope and pricing continue during a renewal period.

6.1 The Client must provide accurate and complete information reasonably required for delivery of the Services.

6.2 Where the Client provides internal rules, approved claims, sponsor lists, distributor lists, product data, source lists or other Client Data, the Client is responsible for ensuring that Lensforce is permitted to process that data for the agreed purpose.

6.3 The Client remains responsible for:

• its internal decisions;
• legal and compliance conclusions;
• sales and commercial actions;
• user access management;
• the accuracy of information supplied to Lensforce.

6.4 The Client must not use the Services unlawfully or instruct Lensforce to perform unlawful processing.

7.1 All intellectual property rights in the Lensforce platform, methodologies, workflows, software, models, playbooks, processes and underlying technology remain the property of MFM Blueprint GmbH or its licensors.

7.2 The Client receives a limited, non-exclusive, non-transferable right to use the Services and deliverables for its internal business purposes during the applicable Agreement term.

7.3 Reverse engineering, unauthorized copying, sublicensing, resale or unauthorized sharing of the Services is prohibited.

7.4 The Client retains ownership of Client Data provided to Lensforce.

8.1 To the maximum extent permitted by applicable law, Lensforce's aggregate liability arising from an Agreement is limited to the total fees paid by the Client under that Agreement during the 12 months preceding the event giving rise to the claim.

8.2 To the maximum extent permitted by law, Lensforce shall not be liable for indirect, incidental, consequential or punitive damages, including loss of profits, anticipated revenue, business opportunities or business interruption.

8.3 The Services are provided on an as is and as available basis. Except where prohibited by mandatory law, no representation or guarantee is made that:

• the Services will operate without interruption;
• every relevant public signal will be discovered;
• third-party information will be accurate;
• a Finding will result in a specific commercial or compliance outcome.

8.4 Lensforce shall not be liable for failures caused by:

• inaccurate or incomplete Client Data;
• inaccessible or changed third-party websites;
• third-party service outages;
• internet or infrastructure failures outside Lensforce's reasonable control;
• actions taken by the Client without appropriate independent review.

8.5 Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory Swiss law, including liability for unlawful intent or gross negligence.

Lensforce is not responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, major power outages, strikes, pandemics, cyber incidents affecting third-party infrastructure, internet backbone failures or widespread third-party service outages.

10.1 Either party may terminate an Agreement with immediate effect in the event of a material breach that remains uncured for more than 30 days after written notice requesting remediation.

10.2 Upon termination, all undisputed fees accrued up to the effective termination date become due.

10.3 Any provisions that by their nature are intended to survive termination shall remain in effect, including confidentiality, intellectual property and applicable liability provisions.

These Terms and any Agreement incorporating them are governed exclusively by Swiss law.

The exclusive place of jurisdiction for disputes arising out of or in connection with the Agreement shall be Zug, Switzerland, subject to any mandatory jurisdiction requirements that cannot lawfully be excluded.